DHL Express Holland

Changing Driver Behaviour

Direct Benefits:-

7% fuel saving for larger trucks (>18T) and 10% saving for smaller trucks, but falling back over time.

The fuel economy of drivers performing the same tasking in the same vehicles changed by up to 25% between individuals. TNG used driver behaviour analysis to identify underlying factors and weekly reporting, with league tables of drivers’ scores, to effect positive behaviour change.

… In addition to reducing the fluctuation of the weekly scores for all, the more experienced driver maintained gradual improvement over the year. The performance of the less experience and temporary drivers, allocated to Time-Delivery using smaller trucks/vans, was influenced more by the level of supervision and the gains from the incentive schemes than by professional competition.